The Command Center 

For many years I was a full time fireman. There, I drove engines, worked on truck companies, ran inmate hand crews, And worked in the dispatch center. The dispatch center I worked in for 6 years had two agencies in it: CalFire, and the Forest Service. In 2009 I retired from full time on the CalFire side, got up, walked across the room, and sat down on the Forest Service side to work "on call". Counting this year, in which I have already worked a bit, I will have been on the federal side for 18 years. All told, at the end of this fire season I will have been in the command center for 24 years. I worked in there yesterday, and at one point I walked through the entire building, and I thought, "From the time I first came to work for CalFire, through today, I have walked these halls for nearly 40 years."  

During that time I have seen a great many changes. For one, the layout of the center has totally changed. When I first went there all the stations were in a "U" shaped counter space, and we (state and federal) faced each other. This made it very easy to talk back and forth during incidents, and that was nice. Now it's laid out so we all face the walls, and it's nowhere near as good for interactions. In the early days we had 4 computer screens...1 phone screen, 2 CAD (computer aided dispatch) screens, and 1 radio screen...now we have 8 screens. We've gone through 2 completely different CAD systems, and three different resource tracking systems. A few years ago the center added EMD (Emergency Medical Dispatch), which is a structured system of prehospital instructions we go through with medical dispatches that sometimes mean the difference between life and death outcomes. Now the CAD system "talks" to the resource tracking system, we have computerized aircraft tracking, and things have become much more complex. It's been quite the evolution to observe.  

Before I first went in, and for several years after, our side (CalFire had a total of three Captains to do the work, only one of which stayed at night. Now there are 5 Captains, and 4 Com-Ops, fully qualified dispatchers, but under the Captains for supervision. The Forest Service side has always maintained 7 dispatchers, plus 3 supervisors. At night there is always 1 CalFire Com-Op on duty, and 1 Captain on duty but sleeping. That person gets awakened in the event of fires of complicated incidents. That makes a great deal of difference in the amount of sleep the Captain can expect to get. Before the Com-Ops came to be, I can remember working a 4 day shift (24 hrs/day) and I got a total of 7 hours of sleep. That was a rough week. 

I think for now I'll end this post as an "introduction" to dispatch, and in the next post I'll go into more detail, and maybe even some "war stories".